Pearson Enrollment Advisor - Elk Grove Village, IL in Elk Grove Village, Illinois
Enrollment Advisor - Elk Grove Village, IL
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Facilitateprospective student through application process for bachelors, masters,doctoral and certificate programs. TheEnrollment Advisor will discover the needs and concerns of prospects,demonstrate how our programs can best meet those needs, and support theprospective students through the admissions process to include registrationcompletion. Demonstrate the ability towork collaboratively in a team focused environment to meet the needs of theprospective students and the Academic Partner.
Specific duties andresponsibilities include, but are not limited to, the following. Other duties and responsibilities may beassigned.
Has built and manages mature, active pipeline ofleads.
Communicate with prospective students via call campaigns,emails, and faxes regarding the Program.
Advise prospective students using a consultativeprocess.
Guide them through the admissions process with the goal of determining if the program is a fit for their educational needs.
May actively promote multiple programs.
Effectively follow departmental lead management guidelines for all leads.
Utilize database tools to efficiently track eachinteraction and the progress of all assigned leads.
Achieve daily efficiency metrics pertaining to Speed to Lead, Call Volume, Talk Time, 1stTime Contacts, and New Applications as established by the Director of Recruitment Services and/or the AD of Recruitment Services.
Achieve targets of 10 starts per program.
Effectively communicate industry trends, quality of leads, and program updates for appropriate cross-functional and departmental team members.
Actively participate in weekly meeting rhythms being prepared to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.
May lead or contribute in a significant way in one or more aspects of an initiative or project.
Conduct a self-audit to ensure efficiency and consistency of data base.
Monitor application process to ensure effective communication in tandem with application deadlines.
Implement an email cultivation strategy designed to re-engage leads that have fallen to inactive statuses.
Maintain minimum standard data base audit scores.
Review previous term’s conversion metrics to forecast future enrollment metrics
Update data base system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.)
Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs. This may include working more than 40 hours a week.
4-yeardegree from an accredited institution, OR appropriate combination of educationand significant experience
Minimum 3 years sales experience (in HigherEducation or Admissions preferred)
Knowledge of or past experience in higher educationand/or college admissions and recruitment preferred
Exemplary verbal and written communication skills
Ability to work evenings until 9:00 PM
Ability to work weekends as business needs dictate
* SupervisoryResponsibilities *
● Direct – None, maylead or significantly contribute on defined projects or initiatives of a fixedduration or nature.
Primary Location: US-IL-Elk Grove Village
Work Locations: US-IL-Elk Grove Village-50 Northwest 50 Northwest Point Rd Elk Grove Village 60007
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Mar 17, 2017