Pearson Customer Digital Success Representative in Columbus, Ohio

Customer Digital Success Representative


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

The Higher Education Customer Digital Success Representative will work closely with sales districts to provide our customers with outstanding onboarding digital support and will be instrumental in an adopter’s implementation and use of our MyLab/Mastering sites and other technologies.

It will be critical that each district has a specialized Customer Digital Success Representative to assist customers with product instruction, registrations, and digital troubleshooting.

This is an outstanding opportunity for individuals looking for a challenge and a chance to build a career within the higher educational publishing industry.

2016 Graduates are encouraged to apply.

This position is a fully benefit eligible role that is paid hourly and is eligible for overtime.

Responsibilities Include:

  • Conducting scheduled one-on-one instruction of the MyLab/Mastering products for our customers during the onboarding process. These customers will be from key accounts identified by the District Sales Managers.

  • Conducting scheduled screen share presentations for customers.

  • Providing assistance with any digital troubleshooting as needed.

  • Working with the District Sales Manager(s) to schedule and provide digital support to his/her Sales Reps.

  • Approving customers for online access via the Automated Instructor Validation system as needed.

  • Creating student and instructor access codes via the SMS system as needed to assist with troubleshooting.

  • Other support with Pearson’s digital products as needed.


  • Bachelor’s Degree required (2016 obtainment of BA/BS degree will qualify)

  • 0-2 years of work experience

  • High Achievement: recognition for excelling in a college and work environment

  • Motivation: the drive to achieve beyond what is expected

  • Interest in Publishing and Communication: experience or curiosity about the development of traditional and technology based intellectual property

  • Technological Proficiency: working knowledge of the internet and basic software applications and programs(ex. Microsoft Office, Google, Chrome, IE, etc.)

  • Customer Service Experience

  • Experience with online education

  • Industry, Sales, or Sales Support Experience


Primary Location: US-OH-Columbus

Work Locations: US-OH-Columbus-445 Hutchinson 445 Hutchinson Avenue Columbus 43235

Job: Efficacy

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 17, 2016