Pearson Associate Service Desk Analyst in Colombo, Sri Lanka

Associate Service Desk Analyst


At Pearson, we’re committed to a world that’s always learning andto our talented team who makes it all possible. We are now transforming Pearsonto accelerate our activity in digital learning, education services and emergingmarkets. This will enable us to make a lasting impact in helping to solve someof the most important challenges in global education.

Pearson Lanka is currently seeking a Associate Service DeskEngineer is responsible for working with internal and external engineeringteams to rapidly resolve major and minor incidents. And ensures day-to-dayservice delivery problems are resolved and works on special projects asassigned

Based in Orion City, Colombo, you will provides tier 1 support forall servers and systems in the production Pearson products, SaaS infrastructure(OS, UCS, VM, Storage, Cloud) and DB support.

Works closely with tier 2 and 3 supportteams to resolve events and complete projects, assists Incident Management teamduring and after events to gather information and troubleshoot incident rootcause. Also conduct Initial troubleshooting and provide analysis in allareas while escalating to the next tier

We’re proud of our people - their drive, talent and enthusiasm.Here we work together to deliver exceptional outcomes that push the limits.We’re passionate about our mission to help others reach their full potentialthrough learning and education and this passion demands we only hire the verybest.


Selection Criteria:

  • MCSA (Microsoft Certified Solution Associate) or RHCSA (Red Hat Certified Systems Administrator) is preferred

  • Bachelor’s degree in Computer Science, MIS, related field or equivalent

  • 1 year working experience of in information systems.

  • Understanding and working with related functions.

  • ITIL training a plus

Pearson’s corporate values are Brave; Imaginative; Decent andAccountable. It is crucial that these values resonate with you and you are ableto embody these values. You will be naturally positive, adaptable, proactive,organized and comfortable operating in a changing and ambiguous environment.

In exchange for your hard work you will be rewarded with acompetitive compensation package, potential eligibility for an annual bonus,supportive peers and management team, opportunities to participate in sportingand social events, career development, training programs and other benefits.Other benefits include transportation services, potential eligibility forPearson Shares (save for shares scheme), and OPD / Insurance / Medical.

Please apply by submitting a CV and cover letter and please notethat only short-listed candidates will be contacted via phone.

Primary Location: LK-1-Colombo

Work Locations: LK-Colombo-Orion City Sascon Bldg Orion City Sascon Building No. 752/5 Dr Danister De Silver Mawatha Colombo

Job: Technology

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jul 31, 2017

Req ID: 1712865