Pearson Director, Student Retention - Cincinnati, OH in Cincinnati, Ohio

Director, Student Retention - Cincinnati, OH



At Pearson, we’re committed to a world that’s always learning andto our talented team who makes it all possible. From bringing lectures vividlyto life to turning textbooks into laptop lessons, we are always reexamining theway people learn best, whether it’s one child in our own backyard or aneducation community across the globe.

We are bold thinkers and standout innovators who motivate eachother to explore new frontiers in an environment that supports and inspires usto always be better. By pushing the boundaries of technology — and each otherto surpass these boundaries — we create seeds of learning that become thecatalyst for the world’s innovations, personal and global, large and small.

This position offers the opportunity to engage one's entrepreneurial nature andwork in partnership with a local community college to improve student coachingservices and student persistence. The candidate will operate on-campus ina shared ownership structure. He or shewill manage a team of unionized student coaches and be expected to supportCampus process improvements that improve student experience. The candidate will be supported by bothon-campus and remote Pearson teams.

Pearsonis an Equal Opportunity and Affirmative Action Employer and a member ofE-Verify. All qualified applicants, including minorities, women, protectedveterans, and individuals with disabilities are encouraged to apply.

Position Summary

The Director of Student Coaching and Persistence has responsibility forensuring high quality student coaching, improved student retention and strongstudent satisfaction ratings. TheDirector represents Pearson on a Community College campus and serves as thecompany’s primary student coaching and retention expert for a designatedCollege. The Director will ensure student retention metrics across allsupported programs are achieved.


Specific duties andresponsibilities include, but are not limited to, the following:

  • Actas Pearson’s on-campus Retention subject matter expert, participating whenneeded in Academic Partner meetings

  • Developand/or implement strategies and initiatives to collect data, evaluate retentionefforts, analyze retention data, and improve graduation and retention rates

  • Createstrategies for identifying students at-risk to leave the institution andcounsel students on a referral and walk-in basis

  • Workcollaboratively and disseminate analytical research to identify and informrecruitment, admissions, financial aid, student services, student life, andother constituents

  • Monitorand analyze functional results; provide strategic recommendations forperformance improvements

  • Analyzereports related to the day-to-day operations and overall productivity of theteam to forecast and drive performance

  • Provideleadership to function including employee motivation initiatives and effectiveresource allocation

  • Conductperformance reviews to ensure team is consistent with key performanceobjectives

  • Provideweekly updates concerning retention pacing to objectives.

  • Collaboratewith functional leaders to implement cross-functional improvement/strategicinitiatives

  • Overseenew employee hiring, orientation, and training

  • Ensurestaff updates the Starfish Retention Management system with accurate, timely enrollment information and relevantstudent feedback

  • Ensurestaff provides the highest quality student coaching

  • Ensureall programs have up to date and accurate Standard Operating Procedures

  • Strategizeto improve department efficiencies, results, and satisfaction ratings

  • Responsiblefor continuous learning in the area of student acquisition and retention

  • Modelthe company’s core values

  • Maintaindepartment’s budget for assigned location(s)

  • Otherduties as assigned.



  • Bachelor’s Degreerequired, Master’s Degree preferred

  • 8 to 10 years incustomer service and 5 years in team supervision.

  • Firmgrasp on student development theory

  • Experiencein Student programming; commitment to student learning

  • Abilityto manage the culture, politics and power relationships that provideinstitutional context and positively build collaborative relationships withinand beyond the campus community

  • Able to makedecisions with a proven track record of decision making

  • Excellentleadership, negotiation, communication (written and oral), presentation,planning and organizational skills

  • Exceptionalorganizational and time management skills

  • Ability to transferknowledge and skills to the team through constant training and support

  • Demonstratedability to take the lead and work against resistance to accomplish goals

  • Highly proficientwith office automation tools (MS Office) as well as internet and variousdatabases both internal and external.

  • Demonstrable experience in enrollment management and enrollment trend analysis.

  • Experience workingin a Unionized environment is preferred

Supervisory Responsibilities

This position hassupervisory responsibilities over a management and Student Retention(unionized) team.


Primary Location: US-OH-Cincinnati

Work Locations: US-OH-Cincinnati-Remote Cincinnati

Job: Learning Delivery

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 29, 2016