Pearson *Inbound Outbound Qualify & Transfer Agent (ASU) in Chandler, Arizona
- Inbound Outbound Qualify & Transfer Agent (ASU)**
The Qualify and Transfer Agent supports the student application process by partnering with the Enrollment Counselors to contact prospective new students for online Higher Education programs. Communication with prospective students is primarily through a high volume of telephone contacts with a goal to achieve speed to lead, transfers and contact percentage metrics.
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
Maintain a minimum standard of outbound or inbound calls to prospective students.
Achieve speed to lead and contact efficiency metrics.
Approach each call with a goal to successfully transfer qualified prospective students to an Enrollment Advisor.
Provide information to students about admissions processes and/or requirements via phone.
Accurately record interactions with each prospective student in the database.
Be an active participant in weekly coaching and team meetings.
Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs.
2-year degree from an accredited institution and/or appropriate combination of education and experience preferred
One to Three years customer service experience in an outbound/inbound calling environment
Outstanding written and verbal communication skills with an attention to detail required
The ability to multi-task and work well under pressure with tight timelines
Proficient in MS Office and Google Suite preferred
Ability to work evenings until 9:00 PM
Ability to work weekends as business needs dictate
Primary Location: US-AZ-Chandler
Work Locations: US-AZ-Chandler-3075 West Ray 3075 W Ray Rd Park at San Tan Chandler 85226
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Job Posting: Aug 2, 2017
Req ID: 1713278