Pearson Project Coordinator in Cedar Rapids, Iowa
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Project Coordinator - Client Services role and responsibilities will be in support of the broader Client Services Business unit and the program management services the group provides. The Project Coordinator will work with the business unit leadership planning events, meetings, developing reports, and performing other tasks as assigned. Their primary responsibility is to keep their assigned projects and all related processes running smoothly and accurately. The Project Coordinator actively communicates with the business unit leadership, program teams, and administrative assistant(s) as well as, performs other administrative level duties as assigned. A Project Coordinator typically reports to the Director, Project Management but will be assigned tasks by a wider group.
Duties and Responsibilities:
Internal Customer Relationship Management.
Provide outstanding customer service. Be responsive and timely in responding to questions, concerns and requests.
Serve as a point-of-contact to internal resources and internal departments for day-to-day activities as assigned.
Provide support for Iowa based customer meeting planning and business unit events.
Be able to work to document communications, agendas, minutes, track budgets, and use other systems to perform assigned tasks.
Develop an understanding of Pearson School Assessment’s and Client Services business concepts, practices and organizational structure.
Document, write, update, and maintain procedures and specifications.
Develop and maintain reports on a scheduled basis.
Support business unit procurement activities.
Support business unit communication initiatives.
Organize and Implement team building and employee engagement activities.
Perform other duties as assigned.
Associates or Bachelor’s Degree desired or commensurate experience.
Ability to analyze details, follow directions, and collaborate with others in order to effectively assist in finding solutions.
Ability to pay close attention to details and follow necessary procedures.
Ability to use time-management and organizational skills and effectively manage multiple, possibly changing, priorities.
Ability to monitor and quality check project work as needed.
Understand team dynamics and foster a positive team environment.
High sense of urgency and attention to detail required.
Effective verbal/written communication skills, strong listening skills and effectively escalate issue/communication.
Significant experience in providing outstanding customer service.
Knowledge of Microsoft Office applications, including Word and Excel required and MS Project, Visio, and PowerPoint desired.
Demonstrate self-motivated learning, ability to seek out trustworthy resources independently.
Demonstrate ability to learn new software and technology tools through both formal training and self-instruction.
Ability to handle confidential information and materials in an appropriate manner.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-IA-Cedar Rapids
Work Locations: US-IA-Cedar Rapids-9200 Earhart 9200 Earhart Lane SW Cedar Rapids 52404
Job: Project/Programme Management
Organization: Assessments School
Employee Status: Fixed Term
Job Type: Standard
Shift: Day Job
Job Posting: Aug 2, 2017
Req ID: 1713204