Test Administrator - Burnaby, BC
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson VUE is seeking a Test Administrator for our Burnaby, BC location. Starting pay is $13.00 an hour.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment.
Performs on-time site opening and closing procedures.
Understands all testing procedures.
Checks in examinees, verifies identification, and explains the exam process.
Monitors examinees while testing.
Maintains a secure testing environment.
Communicates with internal technical support to investigate and fix technical issues.
Strictly adheres to company policies using careful judgment.
Responsible for maintaining a professional and clean testing center with light housekeeping duties.
Arrive on time for all scheduled shifts.
Other duties as assigned.
In addition, the Test Administrator is responsible for administrating all aspects of testing operations and provides team leadership to ensure the adherence to strict operational policies of the examination processes and security measures.
Our ideal candidate demonstrates flexibility and teamwork, with availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7 am and 8 pm. The test center is open approximately 2 Saturdays per month. Schedules are put out two weeks in advance.
This is strictly a part time position and will remain as such, 10-19 hours per week, with an expectation to work more if needed.
Minimum of 1 year customer service experience is preferred.
High school diploma or equivalent is required.
Strong communication skills are a must.
Must be flexible in work hours and days.
Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook).
Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop and lift up to 20 lbs.
Must be comfortable in a quiet testing environment and hear spoken words in soft voices.
Must be able to see small details at a distance. Ability to see names clearly on ID cards and the computer screen.
Primary Location: CA-BC-Burnaby
Work Locations: CA-Burnaby-4190 Lougheed Highway 4190 Lougheed Highway # 103 Burnaby V5C 6A8
Job: Testing Center
Organization: Professional VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Oct 7, 2016