Pearson User Experience Researcher in Boston, Massachusetts

User Experience Researcher

Description

OVERVIEW

AtPearson, we’re committed to a world that’s always learning and to our talentedteam who makes it all possible. From bringing lectures vividly to life toturning textbooks into laptop lessons, we are always reexamining the way peoplelearn best, whether it’s one child in our own backyard or an educationcommunity across the globe.

Weare bold thinkers and standout innovators who motivate each other to explorenew frontiers in an environment that supports and inspires us to always bebetter. By pushing the boundaries of technology — and each other to surpassthese boundaries — we create seeds of learning that become the catalyst for theworld’s innovations, personal and global, large and small.

Pearsonis an Equal Opportunity and Affirmative Action Employer and a member ofE-Verify. All qualified applicants, including minorities, women, veterans, andpeople with disabilities are encouraged to apply.

JOBDESCRIPTION

The User Experience Researcher isresponsible for bringing the user’s voice to our strategic product developmentefforts in Pearson Global Product Organization, and is considered the residentsubject matter expert on our user’s needs, goals, motivations and desires. As User Experience Researcher, you willcollaborate with a wide range of stakeholders, problem solving as an embeddedand invested member of our product design teams. This role requires a Researcher who hasexperience and competency with UX processes and methodologies. You will workwith guidance depending on the project to scope projects and develop researchroadmaps. Your primary responsibilities are planning, conducting, analyzing,and reporting on user-centered design research for a range of higher educationproducts.

QUALIFICATIONS

●Well versed in user-centered designmethods and best practices.

●Work well in an environment withonsite and remote teams.

●Independent self-starter

●Experience preparing and makingformal presentations/reviews.

●MA/MS degree or equivalent in HumanComputer Interaction, Human Factors, Cognitive or Experimental Psychology, or arelated field. A minimum of 3 years of directly related work experience incollecting user data for online interfaces is typically required.

●Three (3) years direct experiencewith user experience research methodologies such as card sorting, usabilitytesting, customer interviews, surveys and focus groups.

●Experience conducting mobileresearch. (smart phones/tablets/nativeapps/online mobile sites)

●Knowledge of data analytics

●Three (3) or more years ofexperience as a usability test facilitator or moderator, with a demonstratedprofessional demeanor and an ability to put research participants at ease.

●Experience participating inmulti-disciplinary teams, facilitating the research agenda, and conducting userexperience research within an iterative development process.

Qualifications

RESPONSIBILITIES

●Contribute as a member of a team that solves user problems through User Centered Design process.

●Supports UX Research effort, recommends appropriate methodologies depending on insight objectives.

●Consults with learning designers, UX designers, product managers, prototypers and other team members to design, script, conduct and report user research that delivers appropriate and timely insights to the product design process.

●Analyze results, and data to identify UX issues. Communicates results and recommendations in a timely, easily consumable and actionable format.

●Measure the effectiveness of user experience improvements and collaborate with other teams to measure improvements.

●Experience Requirements: Test method selection, experimental design, screener creation, moderating (contextual inquiry, usability testing, participatory design, card sorting, focus groups etc) surveys, online moderation, diary studies, statistical/quantitative/qualitative analysis, persona development, site analytics, reporting and presentations (verbal and written).

Primary Location: US-CO-Centennial

Other Locations US-MA-Boston

Work Locations: US-CO-Centennial-2154 East Commons 2154 East Commons Avenue Centennial 80122

Job: Technology

Organization: Global Product

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 14, 2016