Pearson User Experience Researcher (Associate) in Boston, Massachusetts
User Experience Researcher (Associate)
At Pearson, we have a once in a generation opportunity to transform teaching & learning to prepare people for a changing economy. The educational ecosystem is changing at a ferocious pace. Our company is changing rapidly. We no longer have the luxury of waiting to see how the market will change; we need to operate differently. Learners today are preparing to enter a world of work in which the skills required for employment are rapidly changing. Lifelong learning & ongoing re-skilling will become a reality for most.
In addition - Technology has changed our expectations of how we live, work, and communicate. Learners expect education to be engaging and inspiring. They expect digital learning to be as responsive, fast and effective as the other apps in their pocket - Facebook, iTunes. They expect to have access to learning anytime, anyplace, any device and get help when they need it - Consumer Grade
One of our biggest investments is in a new digital platform - the Global Learning Platform - which will fundamentally change the way we design, develop and deliver learning experiences, enabling new business models. Pearson’s Global Learning Platform will provide engaging, responsive, and personalized learning experiences to students everywhere.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.
Pearson has an opportunity available within the Global Learning Platform program as a User Experience Researcher.
The User Experience Researcher is responsible for bringing the user’s voice to our strategic product development efforts at Pearson Higher Education, and is considered the resident subject matter expert on our user’s needs, goals, motivations and desires. As the User Experience Researcher, you will collaborate with a wide range of stakeholders, problem solving as an embedded and invested member of our product design teams. This role requires a Researcher who has experience and competency with UX processes and methodologies. You will work with guidance to scope projects and develop research plans and roadmaps. Your primary responsibilities are planning, conducting, analyzing, and reporting on user-centered design research for a range of higher education products.
Contribute as a member of a team that solves user problems through User Centered Design process.
Recommends appropriate methodologies depending on insight objectives.
Consults with designers, product managers, developers, prototypers and other team members to design, script, conduct and report user research that delivers appropriate and timely insights to the product design process.
Use heuristic/qualitative/quantitative methods.
Interprets results and data to identify UX issues. Communicates results and recommendations in a timely and easily consumable format.
Measure the effectiveness of user experience improvements and collaborate with other teams to measure improvements.
-MA/MS degree or equivalent in Human Computer Interaction, Human Factors, Cognitive or Experimental Psychology, or a related field.
-A minimum of 2 years work experience as a UXR in an enterprise or consumer facing company collecting user data for online interfaces is typically required.
-Two (2) years direct experience with user experience research methodologies such as card sorting, usability testing, ethnographic research, customer interviews, surveys and focus groups.
-Two (2) or more years of experience as a usability test facilitator or moderator, with a demonstrated professional demeanor and an ability to put research participants at ease.
-Experience participating in multi-disciplinary teams, facilitating the research agenda, and conducting user experience research in an agile development process.
-Experience conducting mobile research. (smart phones/tablets/native apps/online mobile sites)
-Well versed in user-centered design methods and best practices.
-Work well in an environment with onsite and remote teams.
-Experience preparing and making formal presentations/reviews.
-Knowledge of data analytics.
-Knowledge of accessibility guidelines a plus.
Primary Location: US-CO-Denver
Other Locations US-MA-Boston, US-CO-Centennial
Work Locations: US-MA-Boston-501 Boylston 501 Boylston St Boston 02116
Organization: Global Product
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jul 18, 2017
Req ID: 1710174