Pearson Principal Unified Communications Engineer in Boston, Massachusetts
Principal Unified Communications Engineer
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
●Lead the technical design, implementation, and optimization of Pearson’s global voice, video, contact center, messaging and collaboration infrastructure/solutions
●Lead architectural and topology design, new technology evaluation and integration planning activities
●Contribute to and maintain strategic technology roadmaps
●Lead the transition of new technologies and solutions into the operations phase such that operations staff have the proper documentation, mentoring, and overall readiness to maintain optimal state after deployment.
●Ensure architecture and design provides reliability and redundancy for all services to include corporate voice, video, contact center and UC applications.
●Lead Call Center design as well as provide expert support for Pearson call center environments.
●Provides technical expertise to project teams working on the development, implementation, maintenance and improvement of Unified Communications and Collaboration solutions and design
●Provides input into business cases, request for proposals, supplier selection and evaluation of proposals
●Conducts performance analysis and documents solution components adhering to platform standards
●Engagement with application and platform build teams to ensure designs are provided based on the business requirements
●Owner and reviewer of both existing and proposed standards
●Engagement with CISO team to ensure technical roadmap and standards are compliant with security policies
●Identifies business requirements; evaluates concepts such as compelling event and problem identification to ensure that solutions meet both short and long-term business performance expectations.
●Contribute to the development of work instructions, solution documentation, best practices, standards and guidelines.
●Participate in Incident, Change and Problem management.
●Provide expert technical support on complex system and application performance issues.
●Be and stay current with UC technologies from existing and new vendors.
Primary Location: US-NJ-Hoboken
Other Locations US-CO-Centennial, GB-GB-London, US-TX-San Antonio, US-MA-Boston
Work Locations: US-NJ-Hoboken-221 River 221 River Street Hoboken 07030
Organization: Technology & Operations
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Dec 1, 2016