Pearson Group Scheduling Coordinator in Bloomington, Minnesota

Group Scheduling Coordinator

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

The Customer Service Rep – Group Scheduling Coordinator is responsible for providing excellent customer service and promoting client groups by answering incoming phone calls and emails from clients and candidates, and operating in the Capacity Management Group in a high quality and professional manner. The Group Scheduling Coordinator also works with the Capacity Planning Analysts on the operations aspects of client group scheduling programs. Also, work in a team environment with candidates and client group coordinators, the Group Scheduling Coordinator acts as the point of contact to ensure high quality customer service and smooth scheduling and delivery of client programs.

Group Scheduling Support

  • Act as a point of contact for client grouprequests

  • Receive incoming phone calls and emails fromclients

  • Input accurate customer information intoregistration and scheduling software

  • Provide detailed and accurate reports of groupsregistered

  • Promote client group scheduling programs andproducts

  • Determine additional opportunities and possibleoperational trouble areas

Qualifications

Education and Experience:

  • High school diploma or equivalent

  • 1 years customer service experience

  • Proficient with Microsoft Office Suite

  • Experience with on-line editing, image capture and reporting systems preferred

    Skills, Knowledge and Abilities:

  • Excellent oral and written communication skills

  • Great attention to detail

  • Problem solving skills

  • Strong organizing skills

  • Time management and multi-tasking skills

  • Conflict management skills

  • Must be patient

  • Customer service skills

  • Effective team working skills

  • Awareness to quality

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MN-Bloomington

Work Locations: US-MN-Bloomington-5715 Old Shakopee 5715 Old Shakopee Road Suite 100 Bloomington 55437

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 10, 2017