Pearson Facilities Services Assistant in Bloomington, Minnesota

Facilities Services Assistant


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

Under general supervision of the Facility Manager or designee, the Facility Services Assistant will work in conjunction with the receptionist and other facilities staff to provide outstanding workplace services to building occupants. General duties include, but are not limited to, maintaining a professional environment, supplying coffee/copy areas, coordinating office moves, providing facility services support for furniture, equipment, office space management, building maintenance, custodial activities, facility construction and remodeling, processing incoming and outgoing mail, processing incoming and outgoing packages and other support as needed. This position will rotate between Facilities roles as required including providing support at both Bloomington locations.

Primary Responsibilities:

  • Provides a professional, safe, clean and well maintained facility.

  • Follows all safety protocols and reports violations and issues to management when appropriate.

  • Processes incoming and outgoing mail/parcels per department procedures, including delivery of mail/parcels as required.

  • Supports facility, furniture and equipment needs and performs light duty maintenance activities and furniture adjustments. Schedules maintenance activities as needed for carpet cleaning, painting, and furniture, etc.

  • Understands lease terms and communicates effectively with building management.

  • Responds to alerts on security and critical systems as applicable.

  • Resolves/responds to issues reported through the scheduling system and work order program, identifies trends, proposes improvements.

  • Supports special events and company functions as needed.

  • Ensures readiness of conference rooms, whiteboards, writable walls, extra chairs, surge protectors, lights, room comfort, cleanliness, etc.

  • Makes recommendations for best utilization of space.

  • Participates and supports safety related matters – Floor Warden, fire drills, emergency equipment and evacuations.

  • May support facilities needs in other locations; travels as needed.

  • May need to periodically respond to after-hours building emergencies.

  • Performs other related work as assigned.

Physical Requirements and Working Conditions:

  • Physical stamina sufficient to stand during entire shift when required, excluding rest breaks.

  • Physical stamina sufficient to move and lift 50-pound boxes.

  • Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others.

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.

  • Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure.

  • Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner.


  • Must possess basic level of competency with Microsoft Software applications (Word, Excel, PowerPoint, and Etc.) as well as Google Gmail and Room Scheduling Software.

  • Strong ability to provide customer service in a demanding, fast-paced environment that requires immediate action, sound judgment and confidentiality.

  • Good communication skills both verbal and written with thorough knowledge of business English, spelling and math.

  • Demonstrated ability to multi-task and handle conflicting priorities with ease.

  • Demonstrated extremely professional customer service skills.

  • Polished and professional demeanor and conservative appearance.

  • Ability to utilize small hand tools to perform light maintenance and furniture adjustments.

  • Minimum of two years of office experience with knowledge of office practices and procedures and their application.

  • Minimum of two years of experience with facilities management, property management or event planning desirable.

  • Strong organizational skills and attention to detail and accuracy.

  • Experience in purchasing practices as well as ordering, receiving, tracking and delivering.

  • Typing proficiency (50 wpm) desirable.

  • Ability to keep timely records and to prepare periodic reports from such records.

  • Willing to accept a work schedule with hourly demands that vary as departmental workload fluctuates.

  • Ability to work extra hours on occasion as needed to complete assignments. Reliable attendance is critical and a key performance factor.

  • Desire to develop and maintain harmonious work relations with employees and outside contacts.

  • Desire to work effectively with a large number of office personnel performing routine functions.

  • Desire to be considered an integral part of work team, to be as a professional, and to contribute creatively to the success of group.

  • Effective interpersonal skills to handle sensitive information and situations.

Primary Location: US-MN-Bloomington

Work Locations: US-MN-Bloomington-5715 Old Shakopee 5715 Old Shakopee Road Suite 100 Bloomington 55437

Job: Real Estate and Facilities

Organization: North America

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Oct 18, 2016