Bilingual Spanish - Associate Customer Service Representative
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testingfor information technology, academic, government and professional testingprograms around the world. Pearson VUE provides a full suite of services fromtest development to data management, and delivers exams through the world’smost comprehensive and secure network of test centers in more than 180countries, where we validate the skills and knowledge of millions ofindividuals every year.
Pearson VUE is abusiness of Pearson, the world's leading learning company with global-reach andmarket-leading businesses. Pearson is listed on both the London and New Yorkstock exchanges (UK: PSON; NYSE: PSO).
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a full time, Bilingual Spanish Customer Service Representative to join our team based in Bloomington, MN. Pay is $13.50/hr 10% Bilingual premium.
Pearson is an EqualOpportunity and Affirmative Action Employer and a member of E-verify. Allqualified applicants, including minorities, women, protected veterans, andindividuals with disabilities are encouraged to apply.
The Associate Customer Service Representative is responsiblefor providing exceptional Customer Service to Pearson VUE clients, candidates,and Test Administrators through efficient, accurate, and engaging interactionsin a high volume inbound contact center environment.
85% - Inbound Queries – Scheduling, re-scheduling andcancelling exams for candidates as well as responding to and answering theirquestions and concerns through calls, chats or e-mails
5% - Outbound Calls- Follow up with candidates
5% - TrainingAssistance – Assist with new hire (side by side) training
5% - Otherduties/project assistance as assigned.
Must be available to work one of the following shifts:
Monday - Friday 9:30 am - 6:00 pm
Monday - Friday 8:30 am - 5:00 pm
- Must be able to train from 8:30am-5:00pm M-F for two weeks.
High school diploma or equivalent required
Six months customer service experience required
One year call center experience preferred
Fluent in Spanish
Skills, Knowledge andAbilities:
Excellent oral and written communication skills
Active listening skills
Capable of applying sound judgment and criticalthinking
Strong interpersonal skills and ability toconvey concern for customers
Ability to build and maintain positive workingrelationships
Working knowledge of Microsoft Word
Proficiency navigating multiple computer systemsconcurrently
Organizational skills and strong attention todetail
Competence in efficiently and effectivelylocating and utilizing resources to resolve customer issues
Ability to maintain composure, defuse escalatedqueries and handle complaints with tact and diplomacy
Capacity to learn and adapt in a fast-pacedenvironment
Ability to demonstrate reliability andresponsibility to ensure departmental needs are consistently met
Availability to work evenings and weekends asneeded preferred
Familiarity with Google Email/Google Cloudplatforms preferred
Primary Location: US-MN-Bloomington
Work Locations: US-MN-Bloomington-5715 Old Shakopee 5715 Old Shakopee Road Suite 100 Bloomington 55437
Job: Customer Service
Organization: Assessments VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Oct 17, 2016