Academic Advisor (UAB)
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Academic Advisor’sprimary responsibility is to provide students with knowledge and one-to oneguidance regarding their program of study and the academic policies of the university.The Academic Advisor will strive to build an effective, trusting relationshipwith each student that ultimately promotes student persistence as a result ofworking with students through their academic issues.
This assistance includescommunicating with the student in an effective manner, setting goals, advisingstudents on their course of study, aswell as assessing student risk factors and responding accordingly. The AcademicAdvisor is responsible for representing the University or College brand, andproviding students with the institutional information, guidelines, policies andprocedures regarding new and returning student enrollments.
This includes providingacademic course requirements, assisting with course registration, and reviewingtimelines to complete all items regarding their degree program or course ofstudy. Additionally, this position is responsible for managing accurate studentinformation and records regarding individual student progress throughout the degree program.
Specific duties andresponsibilities include, but are not limited to, the following:
●Advisestudents on university administrative matters (registration, withdrawal, coursematerials, financial aid, etc.).
●Reviewstudent GPAs and reach out to students not displaying acceptable academicperformance per university policy. This includes, but is not limited to,conversations regarding academic probation/suspension, and overall fit for theprogram when under-performing.
●Calculate and communicate information tostudents regarding degree completion and credits remaining.
●Completecourse equivalency and transfer credit assessments, and discuss with studentswhat classes they may have remaining or initially need in the program based onthat information and approved electives and concentrations.
●Preparenotices of academic probation and suspension, and talk students through theapplicable processes to stay enrolled and in good standing in their degreeprogram
●Assiststudents to better understand what they can do to receive desired grade in agiven course, or what grades are needed in general or specific courses to earntheir desired GPA.
●Conductinternal conversations to assist with course planning and projections (classsizes, instructor needs, etc.).
●ReviewSatisfactory Academic Progress violations and assist students with ‘actionplans”.
●Consultwith students regarding specific requirements and standards of any professionaldesignations and industry certifications related to their areas of study.
●Processand review student transcripts for the purpose of degree planning and coursescheduling for individual students.
●Evaluatestudent’s abilities, interests and personality characteristics in order toprovide regular guidance and support activities.
●Identifyand respond to at-risk student behaviors and offering additional support andcounseling via phone and email
● Timelyresponse to student’s inquiries – if a student inquires before noon, a responseis required by end of the current business day; if the student inquires afternoon, a response is required before noon the next business day
● Accuratelyand effectively communicate student feedback to internal and externaldepartments.
● Escalatestudent retention concerns to manager’s attention.
● Facilitatestudent requests for assistance (i.e. contacting campus based facilitators toarrange additional academic tutoring and/or referring students to theappropriate university services).
● Attendall required internal and external professional meetings, telephone conferencesand training workshops to maintain and improve competence.
● Usingcommunication tools and protocol, share relevant information with other keystakeholders.
● Maintainaccurate and complete student enrollment records as required by universitygovernance and all laws, policies and administrative regulations and policies,to include keeping accurate information in the CRM.
●Completesall tasks as defined in the timelines assigned.
●Bachelor’s Degree preferredOR appropriate combination of experience and education
●Minimum 1 year of previous Higher Education Administration
●2 years previous customer service experience in a high volume corporate or call center environment
●Ability to work effectively across teams, both in person and remote
●Professional oral, written and communication skills for effective contact and presentation with stakeholders
●The ability to multi-task, and work well under pressure with tight timelines
Primary Location: US-AL-Birmingham
Job: Learning Delivery
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Dec 1, 2016