Part-time Customer Service Administrator for Pearson TQ Apprenticeship Programmes

About Us: Join our team at Pearson TQ, where we are dedicated to empowering learners through high-quality apprenticeship programmes. We are seeking an enthusiastic Part-time Customer Service Administrator to provide vital support in coordinating and administering our apprenticeship initiatives.

Core Tasks and Responsibilities:

• Assist in the preparation of documentation for Apprenticeship learners, ensuring accuracy and compliance.

• Manage administrative tasks, including bookings, registrations, and paperwork related to apprenticeship qualifications, EPA, reviews, and functional skills.

• Maintain meticulous learner files and paperwork, ensuring they are audit-ready and facilitating file archive and audit processes as required.

• Deliver exceptional customer experiences by promptly addressing queries and maintaining clear communication with stakeholders and learners.

• Foster positive working relationships with management, apprenticeship coaches, quality staff, and external contacts.

Essential Requirements:

• Proven experience in customer-facing roles with a focus on delivering excellent customer service.

• Exceptional administration and organizational skills, with proficiency in Microsoft Office and strong Excel capabilities for data manipulation and reporting.

• High level of accuracy and attention to detail in all tasks.

• Outstanding written and verbal communication skills.

• Ability to work efficiently, effectively prioritize tasks, and manage multiple responsibilities.

Desirable Skills and Experience:

• Familiarity with Maytas or other MIS systems and e-portfolios.

• Knowledge of Ofsted and/or ESFA funding requirements.

• Previous experience working for a Training Provider or Awarding Organisation.

Working Schedule:

• Part-time, 15 hours per week

• Days: Tuesday, Wednesday, Thursday

Why Join Us:

• Opportunity to contribute to meaningful work in the education and training sector.

• Dynamic and supportive work environment that values teamwork and innovation.

• Competitive compensation package with opportunities for professional growth and development.

If you are passionate about supporting learners and making a difference through education, we would love to hear from you! Apply now to become part of our dedicated team at Pearson TQ.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Workforce Skills

Schedule: PART_TIME

Workplace Type: Hybrid

Req ID: 15412