Pearson B1.1 Associate - Customer Service in Bangalore, India

B1.1 Associate - Customer Service



Pearson Education is an integrated educational services company providing high quality content,

Technology and services to schools, colleges and professional training organizations across the subcontinent. It covers 10,000 of the top schools in the country, providing textbooks, digital content, teacher training and Assessments and International Qualification.


To drive high quality customer service to international customers for TutorVista online services, enhance healthy and long term relationship with existing and new customers, in order to growpool of satisfied customers.


  • Interact with international customers through email, voice mails and online chats.

  • Maintain customer records by updating account information (CRM).

  • Understand the customers query and sagest them the best possible solution.

  • Make customer comfortable to explain his concern, always reconfirm with customers before performing any task to avoid conflicts.

  • Focus on 100% quality of work and documentation of the action as well.

  • Recommend potential products or services to customers by analyzing their needs.

  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, Provide the best solution and follow up to ensure resolution.


  • Hands on experience with international customer care experience.

  • Comfortable to work with rotational night shift.

  • Effective communication skills to understand customer’s query, resolve the issues and convince them.

  • Comfortable to work with MS office.

  • Ability to identify customer’s future needs and approach them for upselling.



Education: Any graduate Or under graduate.

Experience: 0-3 years

Primary Location: IN-KA-Bangalore

Work Locations: IN-Bangalore-Salarapuria Citadel Adugodi Salarapuria Citadel 1st & 2nd Floor Municipal No. 3 Hosur Road - Ward No. 67 Bangalore 560030

Job: Customer Service

Organization: Growth

Employee Status: Regular Employee

Job Type: Standard

Shift: Night Job

Job Posting: Oct 12, 2016