Pearson B1.0 - Administrator-Customer Relations in Bangalore, India
B1.0 - Administrator-Customer Relations
Background Information: Coordinationwith CRM Team, as per set process renewing the license and follow-up to trackpayment and the contract expiry, RCremoval, RC replacement and documentation
Purpose: Back End Operations -Customer Focused, monitoringthe field team and supporting the customers.
Key Accountabilities &Deliverables:
§Documentation of Welcome letters, Response letters, Damageletters & sharing request format for issue
of service extension andaddendum
§Reverse Logistics tickets to be monitored ondaily basis and share the declaration to Logistics team and check on how manyopen calls pending to collect declarations.
§Training scheduling for all new implementationand refresher trainer
§ManagingResourceCoordinator process from Joining till exit , Managing attendance &claims for
Resource Coordinator onmonthly basis
§Information & documentation of contract expirycases with Operations team and removal of RC and
Closure letter followed up with Documentation team.
§Follow up with concerned stake holder / Dept.of all complaint calls logged with Customer Care till
Closure of the same.
Core Technical/FunctionalCompetencies: Expert in MS OfficeTools, especially MS Excel and good Telephone etiquettes
Education, Qualifications& Training : Bachelor Degree in anydiscipline
Previous Experience - 1 to 2 years
Core Behavioural Competencies: Effective Communication skill managingInternal and external customers. Monitoringthe team & ability to work with remote Employee.
Primary Location: IN-KA-Bangalore
Work Locations: IN-Bangalore-Salarapuria Citadel Adugodi Salarapuria Citadel 1st & 2nd Floor Municipal No. 3 Hosur Road - Ward No. 67 Bangalore 560030
Job: Customer Service
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Nov 8, 2016