Pearson Quality Assurance Coordinator - Test Publishing in Bala Cynwyd, Pennsylvania

Quality Assurance Coordinator - Test Publishing


Pearson VUE ( is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).


Working closely with the test publishers and Pearson VUE's clients, the Quality Assurance Coordinator performs various tasks to maintain a high standard of quality assurance service for all Pearson VUE clients' exams and software releases.


Quality Assurance Verification

  • Review client exams for consistency with source files

  • Document and escalate deviations in client exams with source files

  • Run a full end-to-end quality check of an exam with Pearson VUE's proprietary software (test driver, delivery manager, and registration manager)

  • Document systems and processes

  • Update and edit test cases, test checklists and test scenarios

  • Understand impact of errors on the team and the business

Continual Improvement

  • Work with the test publishers to provide a high standard of quality for all exam and software releases

  • Analyze and make recommendations to improve exam publishing and QA processes

Software and Technique Support

  • Work with the test publishers to provide a high standard of quality for all exam and software releases

  • Install and support Pearson VUE's client software

  • Support the Testing Services Lab area and equipment

  • Troubleshoot system hardware or software problems



  • Bachelor Degree preferred

  • 2 years professional office work experience required

  • Proficiency in Microsoft Word, and Excel required

Skills, Knowledge and Abilities:

  • Great attention to detail

  • Ability to remain consistent and steadfast with tasks assigned

  • Strong organizational skills

  • Excellent verbal and written communication skills

  • Effective problem-solving skills

  • Multi-tasking and cross functional cooperating skills required

  • Strong ability of technical learning

  • Time management skills

  • Flexibility related to workflow and changing priorities required

  • Ability to maintain data confidentiality and security

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-PA-Bala Cynwyd

Work Locations: US-PA-Bala Cynwyd-3 Bala Plaza 3 Bala Plaza West Suite 300 Bala Cynwyd 19004

Job: Production/Operations

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 16, 2017

Req ID: 1709147