Pearson Test Center Manager-Austin, TX in Austin, Texas

Test Center Manager-Austin, TX

Description

Pearson VUE (www.pearsonvue.com) is the globalleader in computer-based testing for information technology, academic, governmentand professional testing programs around the world. Pearson VUE provides a fullsuite of services from test development to data management, and delivers examsthrough the world’s most comprehensive and secure network of test centers inmore than 180 countries, where we validate the skills and knowledge ofmillions of individuals every year. Pearson VUE offers a great environment tostart or grow your career, we are now hiring for a Test Center Manager to join our teambased in Austin, TX.

Pearson VUE is a business of Pearson,the world's leading learning company with global-reach and market-leadingbusinesses. Pearson is listed on both the London and New York stock exchanges(UK: PSON; NYSE: PSO).

Pearson is an EqualOpportunity and Affirmative Action Employer and a member of E-Verify. Allqualified applicants, including minorities, women, protected veterans, andindividuals with disabilities are encouraged to apply.

Responsibilities

Expand your career atPearson VUE in our entry level Test Center Manager position for our Austin, TX location.You will utilize your communication and customer skills with external customerswhile also working to select new Test Administrators, provide job coaching, andfair performance appraisals to current employees.

SCHEDULE REQUIREMENTS:

Our ideal candidatedemonstrates flexibility and teamwork.

This position is benefit eligible.

Ability to work 28 to 34 hours per week with an expectation to work morehours as needed.

Employees must be available to work various shifts between the hours of 7am -10pm various shifts as scheduled, any day Monday through Friday.

Ability to work approximately 2-3 Saturdays per month from 7am to 10pm.

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  • Available to address operational problems when not at test center.

60% of daily tasks areTest Administrator responsibilities:

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  • Performs on-time site opening and closing procedures.

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  • Understands all testing procedures.

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  • Checks in examinees, verifies identification, and explains the exam process.

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  • Monitors examinees while testing.

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  • Maintains a secure testing environment.

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  • Communicates with internal technical support to investigate and fix technicalissues.

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  • Strictly adheres to company policies using careful judgment.

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  • Responsible formaintaining a professional and clean testing center with light housekeepingduties.

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  • Arrive on time for all scheduled shifts.

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  • Other duties as assigned.

40% of daily tasks areTest Center Manager responsibilities:

The Test Center Manager is the onsite manager of a small team of TestAdministrator employees.

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  • Site staffing/hiring/retention/conflict resolution/scheduling.

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  • Trains, develops and coaches staff.

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  • First contact for facility issues.

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  • Ability to multi-task.

Qualifications

Qualifications:

Minimum of 1-year customer service experience preferred.

One-year supervision experience in customer service preferred.

High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.

Team leading and training skills, and exposure to a testing environment are strongly preferred.

Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.

Must be flexible in work hours and days.

Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.

Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.

Ability to operate a computer, fax, and telephone.

Must be able to work in a quiet, focused environmentand hear spoken words in soft voices.

Ability to lift up to 20 lbs. on occasion.Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop & lift from a stooped position.

Must be able to see small details at a distance. Ability to see names clearly on id cards and the computer screen.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-TX-Austin

Work Locations: US-TX-Austin-505 E. Huntland 505 E. Huntland Drive Suite 330 Austin 78752

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 19, 2017